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Dates: 18 & 19 July (2 days, on site) Fee: £200 per day (£400 total) Location: St Osyth Summer Sounds site (St Osyth, Tendring)
We’re looking for a friendly, calm and practical Box Office / Ticketing Support person to join the team at St Osyth Summer Sounds on 18–19 July.
This is an on-the-day problem-solving role. We use a simple Ticketmaster ticket system, and you’ll support the entry team by helping stewards and volunteers scan tickets, resolving ticket issues, and answering questions from festival-goers.
Job Description: Box Office / Ticketing Support
Role purpose
To ensure festival entry runs smoothly by providing on-site support for ticket scanning and troubleshooting, and by handling ticket-related questions quickly and professionally.
Key responsibilities
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Support stewards and volunteers with ticket scanning at entry.
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Troubleshoot ticket issues on the day (e.g., problems scanning, duplicate tickets, missing confirmations, entry queries).
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Answer ticket-holder questions clearly and calmly, keeping queues moving where possible.
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Liaise with the wider festival team when an issue needs escalation.
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Keep an eye on common issues and share quick guidance with the entry team to reduce repeat problems.
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Provide a friendly, welcoming presence at the festival entrance.
Skills and experience
Essential
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Confident using basic tech (smartphone/tablet apps, scanning, searching for bookings).
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Calm and solutions-focused under pressure (especially when there are queues).
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Strong customer service skills and a friendly communication style.
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Reliable and punctual, able to work independently.
Desirable
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Experience in events, front-of-house, box office, or customer support.
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Comfortable supporting volunteers/stewards and giving clear instructions.
Availability
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Must be available on site for both days: 18 & 19 July.
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You should be able to work the full event day (exact call times will be shared in advance).
Fee
- £200 per day (2 days) = £400 total.
How to apply
Please send:
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A short note about your relevant experience (events / customer service / ticketing)
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Confirmation you can work both 18 & 19 July
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A contact phone number
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Application deadline: 6th February 2026